Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Therapy in a Box website, its content, and the purchase or use of any products or services provided by Therapy in a Box ("we," "our," or "us"). By accessing our website, placing an order, or participating in any promotion or communication with us, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Acceptance of Terms

By using this website or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. These Terms apply to all site users, including without limitation browsers, customers, and merchants.

2. Your Use of the Website, Products, and Information

You agree to use our website and products for lawful purposes only. You must not:

●       Violate any laws or regulations;

●       Infringe on any intellectual property rights;

●       Transmit harmful code or interfere with the operation of our site;

●       Misrepresent yourself or impersonate others;

●       Use our products or content for resale or exploitation without our express written consent.

All product content, copy, guides, and resources are for general informational and emotional support purposes only. They are not a substitute for professional therapy, diagnosis, or treatment.

3. Products and Orders

We offer curated wellness gift boxes and digital/physical resources. We reserve the right to modify or discontinue any product without notice.

We make every effort to accurately represent product contents, but items may vary due to supplier or seasonal changes. Substitutions will always match the value and intention of the original item.

By placing an order, you agree to provide accurate, complete information. We reserve the right to cancel any order if fraudulent, suspicious, or unable to be fulfilled.

4. Price and Payment

All prices are listed in AUD and inclusive of GST where applicable. Prices are subject to change at any time.

Payments are processed via secure third-party platforms. We do not store or access your credit card details. You agree to pay all charges incurred by you or your authorized users using your payment method.

5. Postage and Delivery

We currently ship within Australia only. Delivery times are estimates and not guaranteed. Delays may occur due to postal services, holidays, or remote locations. Local pickup is available from postcode 6173 by arrangement.

We are not responsible for lost or delayed deliveries due to incorrect information provided at checkout.

6. Returns, Cancellations, and Refunds

Due to the personal nature of our products, returns for change of mind are not accepted. If an item is damaged or missing, contact us within 10 days of delivery with order details and a photo.

Order cancellations must be requested before dispatch. We may not be able to accommodate cancellations after shipping.

7. Subscription Services (Planned Feature)

We may introduce subscription services in the future, including recurring deliveries. By subscribing, you agree to recurring billing at the frequency and amount shown during sign-up.

You will be able to manage your subscription through your account. Cancellation must be completed before the next billing cycle to avoid charges.

Subscription availability, pricing, and terms will be detailed on our site once launched. These Terms will be updated to reflect active subscription offerings.

8. Competitions, Promotions & Discount Codes

We may run occasional competitions or promotions. Entry is subject to individual terms posted with each offer.

Promotional codes cannot be combined, redeemed for cash, or applied retroactively. We reserve the right to modify or cancel promotions without notice.

9. Reviews, Testimonials & User Content

If you submit a review or testimonial, you grant us a royalty-free, perpetual license to use it on our website, marketing materials, or social platforms. We may moderate content that is inappropriate or misleading.

You agree not to post content that is abusive, defamatory, false, or violates any laws.

10. Copyright & Intellectual Property

All content on this site—including text, product designs, packaging, images, branding, and guides—is owned by Therapy in a Box. You may not copy, reproduce, modify, distribute, or exploit our content for commercial purposes without our written permission.

11. Privacy

We respect your privacy and handle personal data in accordance with Australian privacy law. Please review our Privacy Policy for details about data collection, usage, and storage.

12. Disclaimers and Limitation of Liability

Our boxes and materials are intended as general wellbeing support. They are not a substitute for professional care.

We do not guarantee specific outcomes. You use our products and services at your own risk.

To the fullest extent permitted by law, our total liability to you for any loss or damage arising in connection with our products or services shall not exceed the total amount paid by you for the specific order giving rise to the claim.

13. Indemnity

You agree to indemnify and hold harmless Therapy in a Box, its owners, affiliates, and employees from any claims, losses, damages, or expenses (including legal fees) arising out of your use of the site or violation of these Terms.

14. Crisis Support Disclaimer

Therapy in a Box does not provide therapy or emergency mental health care. If you are in crisis, please contact:

●       Lifeline – 13 11 14

●       Beyond Blue – 1300 22 4636

●       Suicide Call Back Service – 1300 659 467

●       Kids Helpline – 1800 55 1800

●       13 YARN – 13 92 76 (for Aboriginal and Torres Strait Islander Peoples)

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Force Majeure

We are not liable for any delay or failure in performance due to events beyond our reasonable control, including natural disasters, pandemics, government actions, supply shortages, transport interruptions, or communication outages.

17. Right to Refuse Service

We reserve the right to refuse service, cancel orders, or terminate access at our sole discretion if we believe a customer has violated these Terms, acted unlawfully, or been abusive or fraudulent.

18. Product Use and Safety

Always read product instructions and packaging carefully. Discontinue use immediately if irritation occurs. Unless clearly stated, products are for external use only. Keep out of reach of children unless stated safe.

19. Third-Party Links

Our website may include links to third-party websites or resources. These are provided for convenience only. We are not responsible for the content, privacy practices, or reliability of any third-party sites.

20. Changes to Terms

We may update these Terms periodically. Continued use of our website or services constitutes your acceptance of the revised Terms.

21. Contact

If you have any questions, contact us at:

Therapy in a Box
Email: admin@therapyinabox.com.au
Location: Western Australia