privacy policy
Therapy in a Box (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (www.therapyinabox.com.au), engage with our services, or interact with us online or via mobile.
We are based in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located outside Australia—including in New Zealand—you agree that your information will be collected, stored, and processed in accordance with this policy and Australian privacy law.
1. Information We Collect
We collect personal information directly from you and through automated means when you interact with our Site or services. This includes:
a. Device and Browsing Information
Automatically collected when you visit the Site:
● IP address
● Browser type and version
● Time zone and language settings
● Device type and operating system
● Pages visited, time spent, and navigation patterns
● Referring websites or search terms
● Cookies and tracking technologies (e.g., web beacons, tags, pixels)
b. Order and Account Information
Collected when you make a purchase or register an account:
● Full name
● Email address
● Phone number
● Billing and shipping address
● Payment information (e.g., credit/debit card via secure third-party processors)
c. Voluntarily Provided Information
May include sensitive information you choose to provide:
● Health or wellness concerns (e.g., emotional wellbeing or mental health-related queries)
● Email inquiries or contact form submissions
● Newsletter signups, surveys, reviews, testimonials
2. Sensitive Information
Due to the nature of our grief and wellness products, you may voluntarily provide sensitive personal information (e.g., emotional state, health). We will only collect this information:
● With your clear consent
● For the specific purpose it was provided
● Using appropriate data protection and confidentiality measures
3. How We Use Your Information
We use your personal information to:
● Process and fulfil your orders
● Communicate with you about your order, queries, or account
● Send email or SMS updates (where you’ve opted in)
● Manage returns and customer service
● Detect, investigate, and prevent fraud or misuse
● Improve website performance and user experience
● Provide targeted advertising or marketing (where legally permitted and consented to)
4. Email and Mobile Communications
By providing your email address and/or phone number:
● You consent to receive communications including order updates, wellness content, or promotions
● You can unsubscribe at any time using the “unsubscribe” link in emails or by replying STOP to SMS messages (see Mobile Terms below)
5. Sharing Your Information
We only share your information when necessary for business operations or legal compliance:
● Website hosting providers
● Payment processors (e.g., Stripe, PayPal)
● Email marketing platforms (e.g., Mailchimp)
● Analytics providers (e.g., Google Analytics)
● Shipping and logistics partners
We may also disclose personal information:
● To comply with legal or regulatory obligations
● In response to subpoenas or legal requests
● To enforce our Terms or protect legal rights
All third-party service providers are required to comply with applicable privacy standards, and where data is transferred outside Australia, we take reasonable steps to ensure it is handled in line with the APPs.
6. Overseas Customers and Data Transfers
If you are located outside Australia—including New Zealand—you acknowledge that your personal data may be stored or processed in Australia or by third-party partners in countries such as the United States or EU.
We take all reasonable steps to ensure that international data transfers comply with Australian privacy laws.
7. Behavioural Advertising and Tracking
We may use tracking tools to show you relevant ads based on your activity on our Site or other platforms. This may involve sharing anonymised data with:
● Google Ads
● Facebook Ads
● Instagram or other social platforms
You can opt out at any time using the following:
● Facebook: https://www.facebook.com/settings/?tab=ads
● Google: https://www.google.com/settings/ads/anonymous
● Digital Advertising Alliance: http://optout.aboutads.info
8. Mobile Terms of Service (SMS)
If you opt in to receive SMS from Therapy in a Box:
● You agree to receive transactional messages (e.g., order updates) and promotional texts (e.g., discount codes)
● Message frequency varies
● Message & data rates may apply depending on your mobile provider
● To unsubscribe, reply STOP; for help, reply HELP
Your mobile number will not be shared or sold to third parties for unrelated marketing purposes.
9. Data Security
We use industry-standard physical, administrative, and technical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure. You use the Site and provide data at your own risk.
10. Data Retention
We keep your personal information for as long as necessary:
● To fulfil the purposes outlined in this policy
● To comply with legal, accounting, or tax obligations
● Until you request deletion (unless legally prohibited)
11. Your Rights
You have the right to:
● Request access to your personal information
● Correct or update your information
● Request deletion, subject to any legal obligations
● Withdraw consent to marketing communications at any time
To exercise any of these rights, contact admin@therapyinabox.com.au with your request and proof of identity.
12. Do Not Track
Our Site does not currently respond to “Do Not Track” signals sent by your browser.
13. Minors
Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors without parental consent.
14. Complaints and Dispute Resolution
If you are concerned about how we have handled your personal information, please contact us first. We will investigate and respond as quickly as possible.
If you are not satisfied with our resolution, you can contact the Office of the Australian Information Commissioner (OAIC):
● Website: https://www.oaic.gov.au
● Phone: 1300 363 992
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”
16. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Therapy in a Box
ABN: 76 035 265 136
Website: www.therapyinabox.com.au
Email: admin@therapyinabox.com.au
